1. Introduction
This Privacy Policy explains how LIT Agenzia Di Viaggi ("Company") collects, uses, and protects personal data when you use our transfer and travel services.
2. Data We Collect
- Identity and Contact: name, phone number, email address.
- Trip Details: pickup and drop-off locations, date/time, flight number.
- Payment Information: bank transfer details (reference number, slip), invoice data.
- Technical Data: IP address, browser type, and usage logs for security and analytics.
3. How We Use Data
- To manage bookings, allocate drivers, and deliver services.
- To process payments, issue invoices, and handle refunds or disputes.
- To communicate updates, confirmations, and support messages.
- To comply with legal obligations and prevent fraud.
4. Legal Basis
We process data based on contract performance (service fulfillment), legitimate interests (service improvement, security), and legal obligations (accounting, taxation).
5. Sharing
We share necessary data with drivers and payment/invoice processors strictly to perform services. We do not sell personal data.
6. Data Retention
We retain booking and invoice data as required by law (typically 6–10 years). Other data is kept only as long as necessary for the purposes stated.
7. Security
We implement technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.
8. Your Rights
You may request access, correction, deletion, restriction, or portability of your data, and object to certain processing as permitted by law.
9. International Transfers
Data may be processed within the EU/EEA. If transferred outside, we ensure adequate safeguards (e.g., standard contractual clauses).
10. Cookies
We may use cookies for basic functionality and analytics. You can manage cookies through your browser settings.
11. Contact
LIT Agenzia Di Viaggi
Camí dels Reis 164, 3rd Floor, Office 18, Palma de Mallorca, Spain
Email: booking@LITAgenziaDiViaggi.it
WhatsApp: +393891564055